CLOAK Reviews

I ordered a cloak on 3/16/23 and was aware it would take 4-5 weeks to ship. Here we are two months later and it still hasn’t shipped. I contacted Cloak at week five and was told it would ship “early next week.” Never shipped. Filed a dispute with PayPal and Cloak replied, “It will ship early next week.” Never shipped. So I’ve escalated the case and hopefully I’ll hear something by May 14th but I just want my money back at this point.

I ordered two hoodies from Cloak after years of wanting to, and TBH I was skeptical after seeing the negative reviews. But what I experienced was mostly positive. I checked on the mailing daily, and there were always updates. The shipping WAS a little slow (about 3-4 weeks), but not out of the ordinary for shipping internationally. The merch itself is great, I got it today. The hoodies are nice and I love them already :)
The only issue I have is that even after signing up for it twice, I never got email updates. I had to check manually, which wasn't bad, but it did annoy me a little and that's why I won't give it the fifth star. That's all, though. Nothing else to complain about

Absolute trash.
I really thought Markiplier would do better when it's got his name on it.
I ordered 2 shirts, 3-4 weeks processing time.
A month and a half later and still don't have an update.
I have had to email several times and each time it's a non answer.
Customer service is a such joke, it's the worst experience I've had in a long time, maybe ever.

DO NOT ORDER FROM THEM.

I was a little bit skeptical after reading all the negative reviews but my experience couldn't be more opposite. I placed my order Friday night and received my order Wednesday morning. Packing was great. My items are of excellent quality. I ordered their cloak & an oversized sweater and both feel amazing and are in perfect condition. Would definitely order again.

I ordered a bralette from their underwear drop in August. Tried my best to follow the size chart. Bought a large because it seemed the best fit for me (not to be tmi but I have a larger chest) and the model in the image who also appeared to have a similar chest size to mine was wearing a large. Literally had to CUT MYSELF OUT OF IT after trying it on. I felt so cheated. So I re-ordered one that was two sizes up to a 2XL, it didn’t arrive until NOVEMBER and it was still too small. Very misleading, cheap material, absolutely not worth over $60 I spent in total. Also, Cloak, if you’re gonna drop stuff like this y’all need to be more inclusive of larger chested people. Some of us are broad with tig ol bitties.

Placed my first order on Nov 21st. Nov 23rd got an update that my package was confirmed. Tracking info did not reflect this and was stuck in “Label Created” for 2 weeks. My partner had the same issue and his support rep was very helpful in telling him that his package was lost and a new one is being sent out (without him having to ask). He recommended I do the same, as it was the exact same issue, only difference was the shipping address and name.
I emailed support about my package and was essentially lied to about my status. After 10 days of back and forth, being an polite as possible, I finally called out the lying / misinformation (not sure which) and if my concern can be escalated. Once I made that request, I was then told my package was lost and a new one would be sent out.
I understand it was the holiday season, so ultimately makes sense. That was never an issue, I was just getting copy-paste information and just wanted to ensure my package wasn’t lost, as my partners was confirmed that it had been. At that time I was just a bit upset I had to go back and forth against what felt like an automation / AI response for 10 days.

Dec 14th the new package was confirmed via an email confirmation / receipt from CLOAK, except this time there was no “Order Confirmed” from tracking carrier. Just that Cloak received my order.

In this entire time frame both my partners sister, our friend, and my partner all not only received their mystery box order which was placed back in Nov (we all placed an order same day when the drop happened), but also another 3 other packages between them — one being from another knitwear line that just dropped, other 2 being fleece cloaks. All 6 packages were all delivered before X-Mas.

Dec 28th I made another support ticket asking for status update, as the CLOAK confirmation email noted to contact support if it had been over 7-10 business days with no update. I was then told by support it was still unfulfilled, but they are “doing their best to ship the orders next week”. Okay, frustrating, but understandable. It’s just past holidays again.

I waited until 9pm CST on Jan 9th and finally had enough. I replied to the support ticket again asking for a full refund and to cancel order as I am currently in the process of moving next week. It was immediately cancelled the next day, which tells me it still hadn’t been fulfilled yet. No other recourse was offered.

If I would have known it would take about 2 months to POTENTIALLY receive a package, I would not have order it. I’m really disappointed as I wear my partners CLOAK merch frequently and was really excited to start buying from them. I like the quality, but their support staff are copy-paste and overall unhelpful. I feel as though I was punished for submitting a ticket and was overall confused why I was getting treated different than my partner, who had the same concerns when he submitted his ticket. He got a completely different experience than I did. I work in customer service so I never am rude or go all Karen, because I know how that feel. Even when being advised to do so when I wasn’t actually getting helpful answers. Asking to escalate my original support ticket was a last resort.

TLDR; Unhelpful support, took ~2 months before I had to cancel an order which was never sent out while friends and family got not only their packages, but 3 more as well, in a matter of weeks. Sad and overall really disappointed with my experience.

Ordered nearly $200 worth of product over a month ago. No updates. I have emailed twice to which they reply “yeah we will ship it next week” while still not shipping or updating me on why my order hasn’t shipped within the promised timeline. This is the second time and last time I will order from cloakbrand. My first order was also late—but not this late.

Tbh, I would say the only thing that is worth on that dodgy site is the slippers. I got them in a reasonable amount of time and they are pretty comfortable no doubt some of the best slippers I’ve worn. But if you want to buy cloths on that site don’t bc they’re just like anything else you’ll find anywhere else. Oh and btw cloak fix your dam costumer service. I was close to canceling the order bc the post office said it might not come.

Overpriced and even more goofy looking IRL. Offered 30 percent refund after website said no-risk return.

Ordered from the mythical line last year, and my hoodie ripped as soon as I put it on. I had a friend sew it, but then when I put it in the wash it came out with little holes and snags all over it. Would NEVER recommend their product to anyone

Gutted that I misplaced my TAROT hoodie (or it was stolen, who knows), because I have not been disappointed with CLOAK quality since I've ordered from them. I have 4-5 items, all hoodies. I work outside and these have been rugged enough to wear and wash (cold wash) without losing colour or transfers. Shipping was slow at the start of the range and is now into 1-2 weeks from order which is good. Follow-up on customer service has been swift, updates on your order are sent promptly.
Probably going to get more, depending what designs are released.

I have only bought two things from Cloak. A long sleeve from the In Space drop and a cloak from the second Hidden drop. The long sleeve is one of my favorite items. The material is durable and fits me perfectly. I just received the cloak today and while the style is nice, the quality is much poorer. I was disappointed to find get an item that I paid about $100 dollars for to have a ripped pocket and a button that clips the pocket closed missing. I will still wear it because it can function for the most part (gotta be careful with the pockets), just disappointing and kind of a waste of that much money for faulty quality. I was so encouraged by the long sleeve, but it was not the same quality.

UPDATE:
I emailed Cloak about my cloak and customer service was helpful and sent me a new one free of charge. Hopefully in the future that won’t be necessary if they pick up production quality.

I have had a Cloak hoodie in the past and it has been wonderful. However, I ordered another hoodie at the start of July this year. 2 months later, I have not received any updates on my order, and I have not had any replies from customer service after emailing them twice. I'm sure that the hoodie will come eventually and will be great, but it feels like the company is not as helpful as they once were. The point of Customer Service is to serve customers!!

It’s sad because the first year Cloak launched, their products were amazing. Well stitched hoodies, nice thick materials for the joggers (I have 2 items from 2020 I believe). Fast forward two years and you can visibly see the difference in material and quality between hoodies and joggers from the 2020 pride collection and hoodies and joggers now. Cheaper, less comfortable, and tear easier. And this is coming from someone who has ordered 3 mystery boxes, and products from a handful of different collections. I’ve bought towels, joggers, hoodies, tees, blankets, notebooks, etc. I’ve supported the company for years and it’s sad that my recent experience this year has been so bad. The products are visibly cheaper and less comfortable than they used to be. Not to mention the pisspoor quality notebooks. I got a notebook from this years pride collection and the notebook I kid you not, it fell apart at the seams the first time I tried to journal with it. The cover completely came off the pages, and the pages tear off with extreme ease. Disappointing given how much they charge for products. Only products I’ll maybe still order are the sweatshirts, Tees and blankets, because they seem to be of good quality. Definitely don’t recommend the hoodies, joggers, bomber jackets, towels, and notebooks.

I wanted to Finally write a Review on Cloak Brand Clothing. I have ordered many things now from Cloak. Although the shipping does take awhile. I have had no problems with getting my orders at all. I absolutely have loved everything I have ordered. The T-shirts are great, the Chica Pin was so cute. The Electrified Hoodie Exceeded my expectations. It is the most comfortable thing I own. I recommend them highly. Thanks for the Stickers too Cloak. ILY!

<3 Lacey777